Management and Administration Pathway

A career within Management and Administration

Management and administration professionals play a vital role in ensuring the effective operation of services within the HSE. They contribute to, and often lead, a wide range of essential functions. These roles cover diverse areas, from coordinating patient appointments and managing busy reception desks to supporting recruitment processes, finance, human resources, IT systems, and more.

This pathway provides opportunities to enhance patient experiences, streamline service delivery, shape strategic planning and drive innovation across the HSE, offering a dynamic and rewarding route with ample scope for growth and specialisation.

There are multiple entry routes into the profession:

Having a standard pass in the Leaving Cert;
Hold a comparable and relevant third level qualification of at least level 6 on the National Qualifications Framework maintained by Qualifications and Quality Ireland(QQI);
Satisfactory experience as a Clerical Officer in the HSE, Tusla, other statutory health agencies, or a body which provides services on behalf of the HSE under s.38 of the Health Act 2004.

Young Admin person Working At Office Desk on a computer

Your role with the HSE

Within the HSE, there are numerous career opportunities in management and administration. The pathway typically begins at Clerical Officer (Grade III), which is the entry-level role. Clerical Officers provide essential administrative support through tasks such as data entry, record keeping, customer service, and assisting both team members and managers.

Career progression then moves through Grades IV to VII, blending administrative and managerial duties with growing leadership responsibilities. Senior roles include Grade VIII and General Manager, overseeing strategy and service delivery. At the highest level, Regional and National Directors provide executive leadership, shaping policy and driving healthcare priorities nationwide.

These roles exist across a wide range of departments and services, offering diverse opportunities to grow and advance in your career.

Career Progression

As your experience develops, so too does your opportunity to progress into more senior roles. There are a multitude of ways to progress in your career within the Management and Administration category.

Entry level:

• Grade III – Clerical Officer

Managerial/Administrative:

• Grade IV, Grade V, Grade VI, Grade VII

Senior Management:

• Grade VIII
• General Manager

Director:

• Assistant National Director
• Regional and National Director
• CEO

Hands together showing collaboration between different disciplines

Further training and development

There are many ways to advance your skills when working within the management and administrative roles. Details on available courses can be accessed by visiting HSELand , the HSE’s portal that offers an array of training and development opportunities delivered either online or in a classroom-style setting.

Training programmes to support HSE staff are delivered by Leadership, Learning and Talent Management (LLTM) . These are live virtual programmes delivered by LLTM facilitators.

Performance Achievement (PA) helps staff to develop in their role and gives them the opportunity to meet with their manager to discuss their learning and dvelopment needs.

You can visit Training and Development for HSE staff for more information.

Staff benefits and testimonials

Working in a rewarding and challenging career is just one of the many benefits you’ll enjoy as a HSE employee. We offer attractive pay and benefits, professional supervision, career support and development opportunities, friendly colleagues, and an excellent quality of life.

See Pay scales – HSE Staff

Please click on the below link to find out more about Elaine’s career progression in Management and Administration:

Elaine Birkett, Advanced Organisation Development Practitioner

To ensure that you are informed of all vacancies please register on the HSE Career Hub for weekly job alerts.

Team of clerical officers with supervisor and managers